“Instead of focusing on the competition, focus on the customer.” – Scott Cook
“When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.” – Indra Nooyi
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos
“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh
“Excellent customer service is the number one job in any company. It is the personality of the company and the reason customers come back. Without customers, there is no company.” – Connie Elder
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
“Happy customers are your biggest advocates and can become your most successful sales team.” – Lisa Masiello
“Good customer service costs less than bad customer service.”– Sally Gronow
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
